FAQ
How long will it take me to get my shears back from you?
-Alot depends upon the postal service. However, for most sharpening and repairs we have them back in the mail to you the day after we receive them.
My shears are bending the hair; I have to really press with my thumb to make them cut, what's wrong?
-Most likely, the tension of the shears is too loose. While they may feel "effortless" when loose, if you're compensating with your thumb when cutting, you're stressing your hand more and dulling the edge faster.
My shears are pushing the hair, help me?!
-The shears could very well be dull, or the tension could be loose. First make sure the tension is correct and then test for sharpness by cutting a wet piece of sanek strip. The scissor should cut the sanek without pushing or folding it.
My shears are sticking, what should I do?
-Clean any hair and debris out of the shears, and make sure to apply scissor lubricant in the pivot area. Make sure the tension is correct and open and close the scissor several times to work the lubricant throughout the shear. If you hear a clicking sound or the scissor sticks in the same spot every time, the blades are likely nicked and you should not use them. In this case, call a reputable service technician, or send them to us. We will disassemble them, inspect them, and in most cases repair them to factory like condition.
I dropped my shears, now what?
-Try to not do that! Seriously though, dropping might cause a lot of damage, or it may do no permanent harm. The best solution is to stop using them and pick up your back-up scissor to finish the cut. When you have time, run your scissor through daily maintenance, feel how they operate, and check the sharpness. If you hear or feel a "click" with each stroke of the shears, absolutely stop using them! If fit just doesn't feel right, set them aside and contact a repuatble service technician, or send them to us for repair.
Someone sharpened my shears recently but now they won't cut, what is the deal?
-You may have been the victim of amateur sharpening, or you may have done enough haircuts to dull the shears. While most scissors will last 4-6 months between sharpenings, the time will vary due to the number of haircuts you do and the quality of the hair being cut. Dirty, oily, and over-processed hair will dull the scissors faster than clean hair. No scissor, despite what a slick talking salesman may have told you, will "never need to be sharpened," nor will they "sharpen themselves as they cut." Shears go dull with use, and can be sharpened and restored to new by us.
How long will my shears last?
-Quality scissors coupled with proper maintenance and sharpening can last many years. 8-10 years is common for higher end shears. Improper sharpening will take a lot of the useful lifespan out of your scissors.
Please contact if you have questions about your shears or need mobile or on-premises repair and sharpening in the Broward, Miami-Dade, Florida area.
